Meet Corinne Hall, Electrical Technical Coach for NexTech Academy
How did you get into your trade? In high school, I didn’t even know the trades existed. Maybe that was my own lack of awareness and not asking the right questions, or maybe it was an industry that was glossed over as a career opportunity. Either way, my awareness of the trades came from a […]
Ideal Soft Skills for Home Service Technicians in the Plumbing and HVAC Industries
Wouldn’t it be grand if fixing an issue was all that was expected of you as a plumbing technician or HVAC technician? Obviously, it would be, and just as obvious, it’s not. Your responsibilities extend far beyond the source of the service call. There’s also the human element of the customer relationship experience that needs […]
Useful Tips for Your New HVAC Technicians
You’ve supported and trained your HVAC students over the last 9-12 months and now they are starting to get into the truck, running basic repair and maintenance calls. Congratulations! You are moving forward in creating your own workforce and that is highly commendable. YAY! Now that we’ve celebrated, we’ve got to get back to reality. […]
Five Ways Online Technical Training Supports Your Plumbing and HVAC Business in 2020
The most often utilized tool in a plumbing or HVAC technician’s tool bag is wisdom. They rely upon it every day and with every service call. As the owner of a plumbing or HVAC business, you understand that your success rests almost entirely upon the quality of your technicians in the field. What they know—or […]
What Do You Do When Your New Technician Is Underperforming?
Hiring for character and training for skill makes a lot of sense in residential home services. Our industry knows that there are not many skilled tradespeople looking for work, so growing our own workforce is a viable solution to ensure that we keep up with homeowner demand. Online technical training makes this easier, and the […]
What Business Owners Can Do To Prepare New Technicians For Home Visits In Five Steps
If you are in a position to grow your own workforce and hire for character and train for skill, you need to think beyond technical training. You’ll want to make sure you’re balancing task-based skills with the practical application of customer service best practices. In residential service, the soft skills are equally important to technical […]
Growing Your Customer Base Through Effective Technician Training
What can make my business more successful? This is the million-dollar question that’s constantly on the minds of company owners every hour of each day. Within our field, as it is with almost all service-based businesses, what your people know ultimately drives how successful your company will become. Why? Because employee knowledge is the root […]
How NexTech Coaches Help Trainers Identify, Train and Retain Great Technicians
Nexstar Network members utilizing NexTech Academy gain so much more than an online trade school program—they truly harness the power of the whole organization. NexTech Academy coaches work with other key departments in Nexstar Network to help Nexstar Network businesses overcome their hiring challenges. Here are some of the many ways we are unified in […]
How to Keep Your Technicians Accountable
An ideal team is one that works efficiently, productively and accurately the first time around. They’re experts as what they do, and they’re collaborative. They remain on the cutting-edge of the industry. Most importantly, they hold themselves and each other accountable to top-tier performance. As leader of your company, it’s up to you to foster […]
NexTech 2.0 Is Coming!
Since NexTech Academy launched, we’ve been busy analyzing how users are using the program and planning for improvements. Our observations have led us to the development of NexTech 2.0, offering improved learning experiences and student performance tracking. We’re excited to share our work with you and we’ve put together this short course, highlighting the features […]
