Training videos that go into the field with your technicians
NexTech Academy online courses prepare HVAC, electrical, and plumbing technicians for the challenges they will face every day in the field. Informative and effective, these online trade training courses are among the most valuable assets a business owner can provide to employees. And this value is about to increase. Later this year you will see the release of the NexTech Academy app featuring on-demand training videos. Like NexTech Academy, this app will be an exclusive benefit to members of the Nexstar Network. With it, your HVAC, plumbing, and electrical technicians will be able to find and view videos as needed. This is helpful when the knowledge your technicians gained during training needs to be referenced in the field.
Even your best technician’s memory can fail at times, and they might have difficulty recalling key details of a lesson. With on-demand mobile videos, your HVAC, electrical, or plumbing technicians will have quick and easy access to the exact same training resources used in the NexTech Academy courses. Wherever technicians go, work, or take a break, wherever they need the information most, if there’s an internet connection, they’ll have the NexTech Academy videos. All it takes is calling up a video, reviewing the lesson, and then getting on with addressing the situation.
The Power of On-Demand Video Visual Learning
Everyone learns differently, so NexTech Academy offers information in written form as well as videos that use visuals and audio. This multi-method approach helps every HVAC, plumbing, or electrical technician understand and absorb information effectively. But no matter how a technician prefers to take in information, much of what they will be doing in the field needs to be demonstrated visually for them to understand. This reality is what makes videos so powerful. Sometimes it is almost impossible to accurately describe where a wire is located or which circuit board might be the issue. With video learning, your technician will see the exact same situation they are staring at in the field. This takes away guesswork or misunderstandings for a faster, easier, and more accurate diagnosis, repairs, and installations.
Quick Video Tutorials Before and During the Service Visit
It’s not unusual for your HVAC, plumbing, or electrical technicians, especially those new to the trade, to want a quick refresher before tackling a job. Using the app that will be released later this year, your technicians will be able to take a few moments before walking through a customer’s door to review a procedure and be sure they have the right tools, equipment, and knowledge. In a pinch, technicians can even refer to the videos mid-service call on their mobile device to refresh their knowledge or double-check they are doing a procedure correctly. This lessens mistakes, return visits, or in some cases, requiring multiple technicians to make a service call. All of which is good for a business owner’s bottom line.
Build Technician Confidence and Reducing Calls Back to the Office
As the owner of an HVAC, plumbing, or electrical service company, you know it best — the most important tool a technician can walk through the door with is knowledge. Why? Because knowledge builds confidence and confidence is often key to success. When your technician knows exactly what they are doing, how to discuss a task with the customer, and how to complete the project correctly, they exude confidence. This confidence goes a long way in building respect and rapport with the customer and creating positive feelings. The other benefit of knowledge is efficiency. Not only will a job go faster when your technicians know what they are doing, there will be fewer calls to senior technicians asking for advice. Sure, your technicians will still be pulling out their mobile device, but instead of dialing a number, they can dial up a video that has all their answers plus great visual references to increase understanding.
NexTech 2.0 is Here to Meet the Evolving Needs of HVAC, Plumbing, and Electrical Service Businesses
The upcoming app is part of the new, NexTech Academy 2.0. It was built to serve the specific needs of Nexstar Network members. Based upon your input and an assessment of best in class online training tools, we’ve re-built the program to be better, more accessible, and more customizable. We will continue to make enhancements and improvements so your HVAC, plumbing, and electrical technicians have the ability to make themself better today, tomorrow, and in the years to come. You can learn more about NexTech Academy 2.0 and start taking advantage of some features right now.
If you’re interested in helping new plumbing technicians becoming better at their job by increasing their talents and improving soft skills, suggest training from NexTech Academy. Get them started at our student experience page or call NexTech Academy at (651) 426-2000.